AUTO & PHOTO FAQS
CAN I BUY AUTO & PHOTO TICKETS ON THE DAY?
Provided the opportunity is not sold out then yes, you can pay by cash or card at the guest tables or at the entrance to the photoshoot queue.
DO I GET QUEUE PRIORITY FOR HAVING A PHOTO TICKET BEFORE THE EVENT?
Yes, in most cases we ask our staff on the day to give priority to customers with pre-paid Autograph and Photograph tickets. This is especially true with the busier guests, some of will only have time to complete the pre-paid orders.
You can pay on the day for autographs at the guest tables but generally only after 12.00pm.
CAN I HAVE SOMEONE WAIT IN THE DIAMOND PASS QUEUE WITH ME?
Only the pass holder will be allowed to get their items signed or their photograph taken, no other person may accompany a Diamond Pass holder in the queue unless they also hold a Diamond Pass. Similarly, while two people are allowed in each photograph for every single ticket, if using the Diamond Pass to queue jump, then both parties MUST have a pass of their own. You can find out more about this on our TICKETS page.
WHO CAN BE IN MY PHOTO?
Each pro photo ticket allows two people into the picture. Infants do not count towards the two people (So you can have two adults and an Infant in a picture for the cost of one photo ticket)
A family of four with two adults and two 9-year-olds will need to purchase TWO tickets.
One adult and two children over 5, will need to purchase TWO tickets.
A couple wishing to have a photo-op will only need to purchase ONE ticket.
A 9-year-old WITHOUT an adult in the photo will need to purchase ONE ticket.
A couple and a one-year-old would only need to purchase ONE ticket.
One adult, a 10-year-old, and a 3-year-old would only need ONE ticket.
WHEN ARE THE PHOTOSHOOT TIMES?
Photoshoot times can be anytime at all during the opening hours of the event. The schedule is released around two weeks prior to the show and will be emailed to all customers who have purchased a ticket. They will also be displayed around the event and will be available to buy on our programme at the event.
Before making final travel plans please wait for the final schedule to be published.
* PLEASE NOTE: Every effort is made to ensure that schedules are correct at the time of print/display but these are always subject to last-minute changes.
WHAT TIMES DO GUESTS SIGN AUTOGRAPHS?
Our guests are usually available at signing tables from 9.30am until 5.30pm. Their days are interspersed with other activities such as live Q&A panels on stage, photoshoots, and break times (including lunch). There will be a schedule on the guests table and also at the end of their queue to help you to check times, please note, this is a live event so timings are subject to changes throughout the day.
Guests may arrive late due to their travel schedules so please be aware of this when making your plans and try to be as flexible as possible. Please speak to the staff at their table if you have any concerns or questions about fulfilling your pre ordered tickets..
HOW DO I GET MY PHOTOS AFTER A SHOOT?
Photographs will be issued at 8x6 inch size in card frames within moments after the photoshoot. You will receive 1 printed photo per ticket. Additional prints and digital copies will be available to purchase online from our website after the event has finished, just click YOUR PHOTOS on the menu bar under the MERCHANDISE tab.
*PLEASE NOTE Images on this website are taken at our public events throughout the UK. If you do not want your image to be portrayed in our galleries please email email@example.com with the file number or screenshot and ask for it to be removed
WHAT CAN I GET SIGNED WITH MY AUTOGRAPH TICKET?
All guests will have a selection of 8x10 images at their tables. You can choose to have one of these prints signed or if you prefer you can bring a personal item to be signed instead. The guests do reserve the right to refuse the signing of certain items and some ‘premium’ items may carry an additional fee, this is at their discretion or that of their representatives. Any surcharges on premium items will be noted at the guests tables on their printed schedules.