DISABILITY ACCESS

Exhibition Centre Liverpool is fully accessible for all customers with accessible toilets, lifts and entrances in all areas. There is a drop-off point on the riverside of the venue if you'd prefer door to door service, although assistance may be needed as the route includes ramps.

 

INDUCTION LOOPS

Once you're inside the building the box office features a fixed loop hearing system.

 

ACCESSIBLE TOILETS

There are accessible toilets on every floor in Exhibition Centre Liverpool

 

MOTORISED SCOOTER AND WHEELCHAIRS

Motorised scooters and wheelchairs are allowed in public parts of the venue, and guide dogs are welcome in Exhibition Centre Liverpool. Wheelchairs are not provided and therefore customers need to bring their own if required.

CHANGING PLACES TOILET

Exhibition Centre Liverpool now has a Changing Places facility for customers visiting events. Access to this facility is from the main glass atrium running the whole length of the building on the river side. If you require any further details please contact the nearest steward whilst at the event.

 

The Changing Places Toilet facilities include:  a height-adjustable adult-sized changing bench, a tracking hoist system, or mobile hoist if this is not possible, adequate space in the changing area for the disabled person and up to two carers, a centrally-placed toilet with room either side, a screen or curtain to allow some privacy, wide tear-off paper roll to cover the bench, a large waste bin for disposable pads, a non-slip floor.

* PLEASE NOTE: Event and venue staff are unable to assist within the Changing Places toilet.

 

DISABILITY ACCESS TICKETS

We have a dedicated team of customer assistants waiting to help you get the right ticket for your requirements. Comic Con Liverpool customers with specific access requirements will need to register these details with our Customer Care team when they buy their ticket. Everybody’s requirements will be different, and we want to ensure your enjoyment of the event, therefore, tickets can only be booked by calling our Customer Care team on 0344 8000 410.

 

An application for a disability ticket must be made via our Accessibility Scheme and must be made 28 days in advance of the event.

 

Customers will receive tickets allowing priority access to Comic Com Liverpool, avoiding the queue and giving priority for autographs and photo opportunities, as well as at the front door. Customers will need to show their accessibility priority tickets to our venue stewards on arrival. There is Accessible Parking near the venue and dedicated accessible parking spaces are available.

 

CARER TICKETS

Comic Con Liverpool will provide a free ticket to carers/personal assistants of fans who are attending that have a medical disability to accompany them in the venue. The person with the disability will need to buy a full price general admission ticket, and it is only the carer/personal assistant who is entitled to a free ticket. If the person with disability is under 16 years of age, a carer ticket will not be granted as all persons under 16 years of age need adult supervision anyhow. Only a carer may accompany a disabled pass holder in the priority queue.

 

In order to receive an additional ticket, the personal assistant needs to be on the carer's register which we will need proof of. Please call our customer services team to book on 0344 8000 410. Phone lines are open Monday - Saturday 9am - 9pm & Sundays and Bank Holidays 10am - 5pm.

 

As with our disability tickets, an application for a carer ticket must be made via our Accessibility Scheme and must be made 28 days in advance of the event.

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